WHY CHOOSE G.S. PHILLIPS & CO.

Who We Are

G.S. Phillips & Co. is dedicated to providing world class association management solutions to the St. Louis region. Our philosophy is simple, provide the very best service for a reasonable and fair price, and giving our client Associations the tools they need for continued success.

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Helpful Staff

The most impactful aspect of any management company on an association's Owners is the level of customer service they provide. Our staff is highly trained and qualified to provide polite and professional service to all Owners and board members alike. We routinely return emails and phone calls within 24 hours, and double check to ensure our the information we are giving out is accurate. Many management companies have several staff members taking Owner calls and responding to their inquiries, meaning the individual you are speaking with most likely is not an expert on your association. At G.S. Phillips & Co. this is not the case. As we assign fewer clients to each manager, we are able to allow that manager to answer most calls and emails directly, meaning and even higher level of information accuracy is achieved.

Fair Pricing

The all inclusive management fee offered by G.S. Phillips & Co. means your budgeting process will be simpler, you will spend less in the long term, and you will never be taken off-guard by unexpected fees. Lean more about how our pricing is easy to understand, transparent, and all inclusive by clicking here.

Financial Security

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Experienced

Managing communities since 2013, Greg Phillips provides direct oversight of all client associations and ensures an experienced and proven plan of action is always available to guarantee the success of the communities we manage.

AVAILABLE

G.S. Phillips & Co. is dedicated to providing a world class customer service experience every time we interact with our clients. Accomplishing this goal is contingent on a few basic but highly important functions.

Firstly, we return telephone calls and emails routinely within 24 hours. There is no such thing as waiting around for a response when you are managed by G.S Phillips & Co. For when the matter is most urgent, the President of the Board is always given Greg Phillips' personal cell phone number, so your Association can be certain we will be there when you need us most.

Additionally, interactions between G.S. Phillips & Co. staff and homeowners are always held to the highest level of professionalism. We aim to ensure every owner receives accurate information provided to them in an understandable manner. This commitment extends to all written communications. We take great pride in providing extremely high quality and explanatory, while still empathetic, notices of violation, simple to decipher accounting statements, and eye catching newsletters drafted especially to fit each of our client's individual needs.

Furthermore, our 24/7 emergency assistance line connects you to your assigned manager any time of the day or night. The peace of mind to know that when an emergency occurs you will be able to speak with your manager, rather than an employee of a third party service, is worth its weight in gold for those communities who have had this misfortune of experiencing a fire or flood during the overnight or weekend hours.

Lastly, differing from others in our field, when you hire G.S. Phillips & Co. you receive a higher level of attention from your community manager. While other management companies may assign portfolios of 15-18 associations to each manager, we believe this is a flawed metric. A community with 450 condominiums, two pools, tennis courts, walking paths, a clubhouse and two lakes will take the assigned manager far more time than a 65 unit single-family homeowners association with no amenities and public streets. For this reason, we assign our managers their portfolios based on a detailed metric which takes into account the amount of time and attention the manager has available. This means the manager's attention is divided onto fewer clients at any time, and reduces the chance that errors could occur, effectively improving the end result experience for every client.

DEPENDABLE

For far too long, poor dependability on the part of the manager has been the standard and to the detriment of many associations in our region. When a Board assigns a manager a set of tasks to be completed, and the manager agrees to complete those tasks in a certain timeframe, Boards can almost always assume something will not get done. With G.S. Phillips & Co. this is not the case. Our adoption of state-of-the-art technology means our ability to assign tasks and track progress made is second to none. Monthly reports are provided to each Board Member outlining the tasks which were assigned, those which were completed, and those still in progress. This ensures you have the data you need to hold us accountable, and makes certain our clients are able to hold us to the highest of standards. This is the level of service and accountability your Association deserves.

COMPETENT

When you interview with most management companies, you will meet with a representative who appears collected, polished and competent. Someone who makes you trust that you are in good hands. Then, after signing on the dotted line, you realize this person will not be the manager assigned to your community. You now have entered into a, sometimes multi-year, agreement realizing you have never met your manager. You will have effectively taken a gamble as to whom it will be in charge of the affairs of your community for months to come. With G.S. Phillips & Co. it is different.

When you interview with G.S. Phillips & Co. you will be meeting and discussing your community's needs with your assigned community manager. You will never have to gamble or trust the competent polished performance before you will actually result in a quality manager, you will get to make that determination for yourself. You will also meet Greg Phillips who can speak to what our company is willing to do to ensure your satisfaction as a client, and how we can execute your day to day business more effectively than anyone else. We believe going above and beyond to ensure our clients are completely satisfied should be the norm, and we are willing to practice this in every aspect of managing your community.

Managers working for G.S. Phillips & Co. have no fewer than 2 years' success managing community associations, and must earn the Certified Manager of Community Associations (CMCA) accreditation within 6 months of joining our team. Candidates for any position with our company must complete a rigorous interview process and present for six weeks of one-on-one training with Greg Phillips.

Only after successfully completing this training period to Greg's satisfaction will the manager be assigned their first association. In exchange for this we compensate our managers far better than the average for the St. Louis market, and better than most management companies in the United States. We aim to employ only energized, committed, and competent professionals who ensure your satisfaction is their highest priority. We believe these high entry standards attest to our level of dedication to our clients, and guarantee this drive and sense of responsibility is echoed by every employee.

Technology Driven

Through the use of modern technology, G.S. Phillips & Co. has reduced the need for interactions between Owners and the manager. To access basic community information, your community's website is the place your Owners can go 24/7. There they will find account information, forms for clubhouse reservations or architectural requests, summarized association financials, recent meeting minutes, a newsletter archive, a form to request a work order, a form to report a violation, a copy of the association's annual management plan, and many more useful and informational tools which make being an Owner more enjoyable!